Comments on: The MacBook is MacDead. The Mysterious Case of a Poisoned Apple & The Woman Who Stands Accused of Murder. http://www.findingmyamerica.com/?p=538 A storied journey across the country. Wed, 25 Aug 2010 06:13:36 -0600 http://wordpress.org/?v=2.8.5 hourly 1 By: Aaron R. http://www.findingmyamerica.com/?p=538&cpage=1#comment-1453 Aaron R. Thu, 18 Mar 2010 16:49:55 +0000 http://www.findingmyamerica.com/?p=538#comment-1453 Jane: There is one more link that should be of interest to you. http://www.macintouch.com/reliability/macbooks.html This is a survey of 2800 MacBook owners. Please note that many people, 15.9%, experienced the same problem you did, and that in the Conclusion these problems remain unaddressed by Apple. Like the survey indicates, the 15" models have had the most problems. I finally traded mine back in and paid extra for the 17" model which, as the survey indicates, has been pretty problem free. Of course, I also got a cooling pad for it, which I think helps at least somewhat with the overheating issue. I've been lurking on your site for awhile, (my wife Laurel is a huge fan), but I don't usually comment. I've enjoyed many of your stories though, and am sorry that your excitement over getting a Mac ended with you having to go back to the "nag" of Windows. I hope Apple gets you back up and running soon. Jane:

There is one more link that should be of interest to you.
http://www.macintouch.com/reliability/macbooks.html

This is a survey of 2800 MacBook owners. Please note that many people, 15.9%, experienced the same problem you did, and that in the Conclusion these problems remain unaddressed by Apple.

Like the survey indicates, the 15″ models have had the most problems. I finally traded mine back in and paid extra for the 17″ model which, as the survey indicates, has been pretty problem free. Of course, I also got a cooling pad for it, which I think helps at least somewhat with the overheating issue.

I’ve been lurking on your site for awhile, (my wife Laurel is a huge fan), but I don’t usually comment. I’ve enjoyed many of your stories though, and am sorry that your excitement over getting a Mac ended with you having to go back to the “nag” of Windows. I hope Apple gets you back up and running soon.

]]> By: Screwed Up Texan http://www.findingmyamerica.com/?p=538&cpage=1#comment-1379 Screwed Up Texan Tue, 16 Mar 2010 17:09:03 +0000 http://www.findingmyamerica.com/?p=538#comment-1379 I think the address is funny...1 Infinite Loop...but I'm probably the only one who sees the humor in it. .-= Screwed Up Texan´s last blog ..<a href="http://www.screweduptexan.com/2010/03/texas-pride-and-pronunciation.html" rel="nofollow">Texas Pride and Pronunciation</a> =-. I think the address is funny…1 Infinite Loop…but I’m probably the only one who sees the humor in it.
Screwed Up Texan´s last blog ..Texas Pride and Pronunciation My ComLuv Profile

]]> By: Jane Devin http://www.findingmyamerica.com/?p=538&cpage=1#comment-1320 Jane Devin Mon, 15 Mar 2010 09:19:29 +0000 http://www.findingmyamerica.com/?p=538#comment-1320 If you had read the post thoroughly, you would know that I am in no way a "Mac hater", and that I feel I am one of the unlucky ones not to have a good Mac experience. There's a comment in the post you linked where someone else was wrongfully accused of spillage and had their warranty denied. As the last comment on the thread states, "This was a nice gesture for you but unless they do it with everybody, it is by no means a story that should lauded as a normative...". If you had read the post thoroughly, you would know that I am in no way a “Mac hater”, and that I feel I am one of the unlucky ones not to have a good Mac experience.

There’s a comment in the post you linked where someone else was wrongfully accused of spillage and had their warranty denied. As the last comment on the thread states, “This was a nice gesture for you but unless they do it with everybody, it is by no means a story that should lauded as a normative…”.

]]> By: BG Bradford http://www.findingmyamerica.com/?p=538&cpage=1#comment-1319 BG Bradford Mon, 15 Mar 2010 08:14:19 +0000 http://www.findingmyamerica.com/?p=538#comment-1319 For all you Mac haters/doubters, try this link: http://consumerist.com/2010/01/newborn-and-mountain-dew-ruin-macbook-applecare-goes-above-and-beyond.html For all you Mac haters/doubters, try this link:
http://consumerist.com/2010/01/newborn-and-mountain-dew-ruin-macbook-applecare-goes-above-and-beyond.html

]]> By: Laura Jayne http://www.findingmyamerica.com/?p=538&cpage=1#comment-1318 Laura Jayne Mon, 15 Mar 2010 05:26:02 +0000 http://www.findingmyamerica.com/?p=538#comment-1318 Again Jane, just as Evelyn said, I know how you babied that Mac. It really pisses me off that they accused you of something that I know you didn't do. When that Mac wasn't being typed on, it was in it's case. When I asked to touch it ("Pleeease Jane" I begged), you smacked my little paw away. ;) This whole ordeal is really BAD business for Mac. And I have let go any dreams of ever buying one. They may be wonderful to use, but too much of a pain in the ass to get good repair service. Again Jane, just as Evelyn said, I know how you babied that Mac. It really pisses me off that they accused you of something that I know you didn’t do.
When that Mac wasn’t being typed on, it was in it’s case. When I asked to touch it (”Pleeease Jane” I begged), you smacked my little paw away. ;)

This whole ordeal is really BAD business for Mac. And I have let go any dreams of ever buying one. They may be wonderful to use, but too much of a pain in the ass to get good repair service.

]]> By: Shanna http://www.findingmyamerica.com/?p=538&cpage=1#comment-1316 Shanna Mon, 15 Mar 2010 03:06:41 +0000 http://www.findingmyamerica.com/?p=538#comment-1316 Ugh! So sorry for you. I had a horrible customer service experience with apple as well. after a few weeks of going back and forth, they finally made it right. But it was definitely a stressful few weeks. I posted about my experience on my own blog. While everything turned out ok for me... I still firmly believe that Apple's customer service have completely gone to pot over the last couple of years. I got my first mac about 5 years ago and their service them was spectacular. After dealing with Dell crappy customer service for years, i could not believe it. But lately.. I find myself comparing Apple to Dell in the CS dept. Sigh. I would keep badgering them... this is not right at all. Even if there was some residue near the hinges, did they even open it up to see if it was on the inside? Unless the tech disappeared for a good 30 mins, it's doubtful. there are a lot of screws to get to the inside. You mention Columbus.. is this Columbus OH? That is my store, at Easton.. and that is where I had so much trouble with a couple of the "Geniuses" Sigh. .-= Shanna´s last blog ..<a href="http://sitesquared.com/wordless-wednesday/" rel="nofollow">Wordless Wednesday…</a> =-. Ugh! So sorry for you. I had a horrible customer service experience with apple as well. after a few weeks of going back and forth, they finally made it right. But it was definitely a stressful few weeks. I posted about my experience on my own blog. While everything turned out ok for me… I still firmly believe that Apple’s customer service have completely gone to pot over the last couple of years. I got my first mac about 5 years ago and their service them was spectacular. After dealing with Dell crappy customer service for years, i could not believe it. But lately.. I find myself comparing Apple to Dell in the CS dept. Sigh.

I would keep badgering them… this is not right at all. Even if there was some residue near the hinges, did they even open it up to see if it was on the inside? Unless the tech disappeared for a good 30 mins, it’s doubtful. there are a lot of screws to get to the inside.

You mention Columbus.. is this Columbus OH? That is my store, at Easton.. and that is where I had so much trouble with a couple of the “Geniuses” Sigh.
Shanna´s last blog ..Wordless Wednesday… My ComLuv Profile

]]> By: Evelyn http://www.findingmyamerica.com/?p=538&cpage=1#comment-1315 Evelyn Mon, 15 Mar 2010 03:06:30 +0000 http://www.findingmyamerica.com/?p=538#comment-1315 I have had my MacBook for not quite 2 years and just had a new logic board installed for the 2nd time. The first time was only about 6 weeks after I purchased it - same problem you had - would not exit sleep mode. I would actually take the battery out to do a forced shutdown and then turn it back on. Thank goodness my daughter, who has been a Mac user for years, recognized that this was a serious issue and had me take it it. The very first thing the guy said was "are you sure you didn't drop it?" Uh, yeah, I spent a couple grand on this computer just to be careless and drop it. I told him what it had been doing - they gave me a receipt and sent it off to the doctor. Verdict - new logic board - cost nothing. About a month ago my MacBook started loading really slow - I would get the little spinning wheel - especially on Facebook. Again, my daughter said take it in right away. This time the guy said "did you spill something on it?" and proceeded to sniff it - yes, I said sniff it. I kind of laughed and said no, I keep it in a safe place and drink from a sippee cup - he looked at me like I had lobsters crawling out my ears. They gave me a receipt, again, and sent it off to the doctor, again. Verdict - new logic board - cost $90 because I had not backed up everything and they did it for me. If I had not had some recorded interviews on there I would not have cared but hey, $90 wasn't too bad. My Mac Store has been pretty reasonable to deal with and the guy who helped me the other night when I picked it up suggested that is I have any further problems, I contact Apple and put up a fuss because this should not be happening. I appreciated his suggestion and will pay very close attention to the performance from here out. I am so sorry this happened to you - your Mac is your tool - that is how you get your job done. I can attest to the fact that you are very careful with your Mac It was pretty new when you were here visiting and you were totally in awe of it and took incredible care with it. Thank you for posting the contact information - think I will be sharing my experience with Apple when I let them know what I think about they way they have treated you. I have had my MacBook for not quite 2 years and just had a new logic board installed for the 2nd time. The first time was only about 6 weeks after I purchased it – same problem you had – would not exit sleep mode. I would actually take the battery out to do a forced shutdown and then turn it back on. Thank goodness my daughter, who has been a Mac user for years, recognized that this was a serious issue and had me take it it. The very first thing the guy said was “are you sure you didn’t drop it?” Uh, yeah, I spent a couple grand on this computer just to be careless and drop it. I told him what it had been doing – they gave me a receipt and sent it off to the doctor. Verdict – new logic board – cost nothing.

About a month ago my MacBook started loading really slow – I would get the little spinning wheel – especially on Facebook. Again, my daughter said take it in right away. This time the guy said “did you spill something on it?” and proceeded to sniff it – yes, I said sniff it. I kind of laughed and said no, I keep it in a safe place and drink from a sippee cup – he looked at me like I had lobsters crawling out my ears. They gave me a receipt, again, and sent it off to the doctor, again. Verdict – new logic board – cost $90 because I had not backed up everything and they did it for me. If I had not had some recorded interviews on there I would not have cared but hey, $90 wasn’t too bad.

My Mac Store has been pretty reasonable to deal with and the guy who helped me the other night when I picked it up suggested that is I have any further problems, I contact Apple and put up a fuss because this should not be happening. I appreciated his suggestion and will pay very close attention to the performance from here out.

I am so sorry this happened to you – your Mac is your tool – that is how you get your job done. I can attest to the fact that you are very careful with your Mac It was pretty new when you were here visiting and you were totally in awe of it and took incredible care with it. Thank you for posting the contact information – think I will be sharing my experience with Apple when I let them know what I think about they way they have treated you.

]]> By: Julia Janzen http://www.findingmyamerica.com/?p=538&cpage=1#comment-1314 Julia Janzen Mon, 15 Mar 2010 02:53:21 +0000 http://www.findingmyamerica.com/?p=538#comment-1314 Actually if this is a problem that they are aware of and are voiding warranties for it can't a class action lawsuit be brought against them? I know I'd be in if it happened/happens to me and my new MacBook Pro! .-= Julia Janzen´s last blog ..<a href="http://juliajanzen.com/learning-about-waldorf/" rel="nofollow">Learning about Waldorf</a> =-. Actually if this is a problem that they are aware of and are voiding warranties for it can’t a class action lawsuit be brought against them? I know I’d be in if it happened/happens to me and my new MacBook Pro!
Julia Janzen´s last blog ..Learning about Waldorf My ComLuv Profile

]]> By: Connie Burke http://www.findingmyamerica.com/?p=538&cpage=1#comment-1312 Connie Burke Mon, 15 Mar 2010 00:39:15 +0000 http://www.findingmyamerica.com/?p=538#comment-1312 This is just terrible. Are you LISTENING, Apple? Jane, I truly hope this gets resolved in an equitable manner. The fact that they voided your warranty FOR you is several kinds of wrong. This is just terrible. Are you LISTENING, Apple?
Jane, I truly hope this gets resolved in an equitable manner. The fact that they voided your warranty FOR you is several kinds of wrong.

]]> By: Laura http://www.findingmyamerica.com/?p=538&cpage=1#comment-1311 Laura Sun, 14 Mar 2010 23:43:40 +0000 http://www.findingmyamerica.com/?p=538#comment-1311 I just sent an email to Mr. Jobs. I really expected better from Apple and was on the brink of converting from PC but decided: no Mac for me. I just sent an email to Mr. Jobs. I really expected better from Apple and was on the brink of converting from PC but decided: no Mac for me.

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