Detroit: Breakfast at the Holiday Inn

by Jane Devin on July 3, 2010

The buffet table in the hallway was filled with steam pans of scrambled eggs, sausage, and breakfast potatoes. There was also a big bowl of fruit and a plate filled with Danish pastry that looked inviting.  I rarely manage to make it to any of the complimentary breakfasts offered by hotels, not because I don’t get up early enough but because I usually wake up and start writing and/or looking for jobs. I’m also usually dressed in something not suitable for public viewing, like oversized sweat pants and a wrinkled hoodie.

Anyway, yesterday morning I had a dental appointment so I set aside my morning routine, took a handful of Motrin, put on some passable clothes, and attempted to cash in my free breakfast coupon. No one was around except for some missionary kids in the halls, many whom were wearing oversized crosses, or t-shirts letting other people know that they were WARRIORS FOR CHRIST. I assume the kids arrived in the old white buses that line the parking lot, which advertised the name of a Baptist church in faded brown paint.  Most of the warriors were cute, fresh-faced teens. I wondered how many of them sincerely feel called to duty and how many might be like one of my friends, who joined a Christian music group at 16 just so she could escape her parents for awhile.

I took a plate from the table and chose my morning fare – a spoonful of eggs, some potatoes, and a pear. Suddenly, two men dressed in black appeared. The older one, “Nico” according to his name badge, started exclaiming to me in a foreign accent that, “This is not breakfast! This is not the breakfast!”  Confused, I looked at my plate and then back at him.

“No!” he repeated, “This is not breakfast!”
I stared back dumbly.
“Your breakfast is not here!”
“Um, I don’t understand?”
“Not yours! Yours is over there.”

Nico pointed to the bar, and I began to understand that I may have just hustled into a buffet meant for the missionary kids.

“Well, okay,” I said. “What do want me to do?”

Nico paused for a moment, as if he were deciding whether to call the cops.“You have to eat here,” he finally said, “not there.”

I looked around here, which was nothing but a hallway. All the chairs in the lobby were filled with kids, none of whom were eating. There was no place to sit, and it was becoming clear to me that I couldn’t take the plate back up to my room.

“I don’t understand.”

Nico sighed with exasperation. “This. Is. NOT. The. Breakfast!

We were getting nowhere fast, so I walked to the garbage can and emptied my plate. Nico shouted at me then. “No, no! You don’t have to waste!” But the breakfast was already gone, and my sense of embarrassment had stalled my appetite anyway.

I made my way to the elevator where a group of missionary kids were exiting. They were giggling and full of good cheer. “God bless you!” said one spunky girl in a bright pink and silver glitter top. At that moment, I envied her youth and her perfect rows of straight white teeth. My own teeth were throbbing. I knew the dentist wasn’t going to have good news for me, and that bad news was going to cost more than I could afford. Dentists cost more than God.

Oh well, at least there’s free breakfast. Somewhere. Just not here.

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{ 15 comments… read them below or add one }

1 screwed up texan July 3, 2010 at 2:26 pm

Good God, please next time you’re in Texas, let’s get together and relax…free breakfast at my place. Heck I’ll give even more than that…how bout free meals anytime and a place to stay. Then we’ll go do something fun.
screwed up texan´s last blog ..Ghost Towns and Grandpas – Coal City- Utah My ComLuv Profile

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2 Laura Jayne July 3, 2010 at 2:34 pm

Oh man Jane. That sucks. I would have started crying if he talked/yelled at me like that.
And how rude can someone be anyway? Geez, it’s just eggs and fruit.
I hope your trip to the dentist wasn’t too bad.

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3 Juli Ryan July 3, 2010 at 3:02 pm
4 Voix July 3, 2010 at 3:43 pm

Praise Jesus and pass the collection plate. I’m sorry, Jane.
Voix´s last blog ..Day Twenty-six- The letter God wrote to Ingrid that she may yet read- My ComLuv Profile

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5 Mary July 3, 2010 at 7:07 pm

Nothing like a crappy name badge to make someone feel powerful.

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7 Bruce Nunnally July 3, 2010 at 7:22 pm

Nico should have waved his hand, and carefully repeated: “You don’t need to see my name tag. This is not the breakfast you are looking for. You can go about your business. Move along.”
I hate when anyone manages to do their part of the job so poorly that it makes one feel uncomfortable about the services you are paying them to provide. Sorry the hotel failed at breakfast.

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8 Danny July 4, 2010 at 9:11 am

Such stupidity is always hard to believe. I’m fascinated by groups of missionary teens. Where were they going? Who were they trying to reach? Did they see what was happening with Nico? They should have welcomed you into their breakfast circle.
Danny´s last blog ..Happy Birthday- Olivia- My ComLuv Profile

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9 Marcia Reynolds July 4, 2010 at 11:17 am

It is always a hassle and downer when we run into people who live by rules and not connection. “How can we fix this?” is always a better response than “you can’t do that, what you have already done.” That’s why teaching customer service is such a big business (maybe your next career?), and yet it often doesn’t trickle down.

Regardless, I loved reading the story, I guess because you tell good stories even when they don’t have happy endings.

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11 SparkleBella July 4, 2010 at 11:53 am

Hell is being yelled at or embarrassed in public. Dante should have had a level for that. Nico’s behavior was completely unacceptable in every way and needs Customer Service 101 lessons (although not sure he’d get it, anyway). I hope you report this to management.

So sorry your day started out so poorly, especially in light of what you had to face later. And yeah, Dentists definitely cost more than God.

Hope you have fun plans for the 4th! Forget about the stupid Nico’s of the world.

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12 Laura Jayne July 4, 2010 at 12:43 pm

Vee haf our rrrules! The subtlety of communication along with common sense for hospitality is something that is probably not teachable. You have it or you don’t. Nico sounds like a candidate for ESL and possibly Communicative Behavior Disorder classes. I wish you woulda had your first cuppa triple shot latte. You would have pounced him with your word wizardry! At least you could have said…. I.AM.PAYING.CUSTOMER.”

I hope your dentist appointment was better. We all know how fun that can be.

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13 Imelda July 4, 2010 at 12:44 pm

Oops. That last comment was me, as you can probably tell from the smart-assiness. Forgot to change Laura’s info…. ;-) -Imelda

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14 Connie Burke July 4, 2010 at 1:01 pm

So, did you enjoy your stay overall at Humiliation Inn? Sheesh…

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15 Sher July 4, 2010 at 7:24 pm

Just once, I want to read an encounter you have on your trip that ends with, “And then I delivered a round-house kick to the jaw.”

Just once, Jane.
For me.
For Chuck Norris.
Sher´s last blog ..Matchcom – The Is He Too Young for Me Edition My ComLuv Profile

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